mc888Privacy Policy

This page describes what we collect when you use mc888 and how we keep that data protected. We at mc888 take your privacy seriously. We collect only the information necessary to operate our platform, verify your identity, process payments, and comply with local law. We do not sell your data to third parties, and we do not use it for marketing beyond your account on mc888.

Our privacy practices reflect our commitment to transparency. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place a bet during Liga 1 or Piala AFF season, we record that activity. We explain below what we collect, why, and how long we keep it.

If you have questions about your data or wish to exercise your rights, contact our support team via email or in-app chat. We respond to data requests within 14 days.

What data we collect on mc888

We collect data in three categories: account information, transaction data, and activity logs.

Account information: When you register on mc888, we ask for your email address, phone number, and a password. During identity verification, we collect a government ID (KTP) photo and proof of address. We store these documents encrypted and retain them for as long as your account is active, plus seven years for regulatory compliance. After seven years, we delete them securely.

Transaction data: Every deposit, withdrawal, and bet is logged with the amount, payment method, timestamp, and outcome. We retain transaction records for seven years to comply with Indonesian financial regulations and anti-money-laundering requirements. Your bank or e-wallet provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) also retains records on their end.

Activity logs: We record when you log in, which games you play, how long you play, and your IP address. We use this data to detect fraud, investigate disputes, and improve our platform. We retain activity logs for 12 months, then delete them.

We do not collect your location data, browsing history outside mc888, or any biometric information beyond your ID photo (which we use only for verification).

How we use your data on mc888

We use your data for five purposes:

Account management: We verify your identity, process your deposits and withdrawals, and manage your account balance.
Fraud detection: We analyse your activity for suspicious patterns — large deposits followed by immediate withdrawals, multiple failed login attempts, or bets that violate our terms. If we detect fraud, we may freeze your account pending investigation.
Legal compliance: We report transaction data to Indonesian financial authorities as required by law. We comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
Dispute resolution: If you dispute a bet outcome or a withdrawal, we review your activity logs and transaction history to investigate.
Platform improvement: We analyse aggregate (anonymised) data to understand which games are popular, which payment methods are most used, and where our app experiences technical issues. We do not use individual data for marketing.

We do not send you marketing emails or SMS messages. We do not share your email with third-party advertisers. We do not use your data to profile you for targeted ads.

Third-party processors and data sharing on mc888

We work with third-party service providers who process your data on our behalf:

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank (online payment, e-wallet, mobile banking, local payment) receive your transaction data to process deposits and withdrawals. These providers have their own privacy policies; we recommend reviewing them.
Cloud hosting: Our servers are hosted by a third-party provider. Your data is encrypted in transit and at rest, so the hosting provider cannot read it.
Compliance and legal: We may share your data with Indonesian financial authorities, law enforcement, or courts if required by law or a valid legal order.

We do not share your data with marketing agencies, data brokers, or any other third party outside these categories. We do not sell your data.

Your data on mc888 is encrypted, retained only as long as necessary, and shared only with processors who help us operate the platform or comply with law.

mc888 privacy team

Your rights regarding your data on mc888

You have the right to:

Access: Request a copy of all data we hold about you. We provide this within 14 days.
Correction: If your account information is inaccurate, contact us and we will correct it.
Deletion: Request deletion of your account and associated data. We delete your account immediately, but we retain transaction records for seven years as required by law. We anonymise your activity logs after 12 months.
Portability: Request your data in a machine-readable format (e.g., CSV). We provide this within 14 days.
Objection: If you object to how we use your data, contact us. We will review your objection and respond within 14 days.

To exercise any of these rights, email our support team or submit a request via in-app chat. Include your account email and a description of your request. We verify your identity before processing.

Cookies and tracking on mc888

Our app and website use cookies to remember your login session and preferences (e.g., language, theme). We do not use cookies for tracking or advertising. Our cookies expire when you log out or after 30 days of inactivity.

We do not use third-party analytics tools that track you across the internet. We do not embed social media pixels or retargeting tags on our platform.

Data security on mc888

We encrypt all data in transit using TLS 1.2 or higher. Your password is hashed using a strong algorithm and never stored in plain text. Your identity documents are encrypted and stored on secure servers with restricted access.

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We conduct penetration testing annually to identify vulnerabilities. If we discover a data breach, we notify affected users within 72 hours and report it to relevant authorities.

We do not guarantee absolute security — no system is non-specific info secure — but we implement industry-standard protections.

Data retention and deletion on mc888

We retain your data according to these timelines:

Account information (email, phone, ID documents): for the life of your account, plus seven years for regulatory compliance.
Transaction records: seven years (required by Indonesian financial law).
Activity logs: 12 months, then deleted.
Cookies: 30 days or until you log out.

If you delete your account, we anonymise your personal information immediately but retain transaction records for seven years. After seven years, we delete all data associated with your account.

International data transfers on mc888

Our servers may sit outside Indonesia. When your data is transferred internationally, it remains encrypted. We ensure that any third-party processors we work with maintain privacy standards equivalent to Indonesian law. If you have concerns about international transfers, contact us before opening an account.

Changes to this privacy policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of mc888 after changes take effect constitutes acceptance of the updated policy.

Privacy summary

We collect only data necessary to operate mc888 and comply with law.
We encrypt all data and retain it only as long as required.
We do not sell your data or use it for marketing outside mc888.
You have the right to access, correct, delete, or port your data.
Contact us at [email protected] for privacy requests or concerns.

Contact us about privacy on mc888

If you have questions about this privacy policy, wish to exercise your rights, or suspect a data breach, contact our privacy team:

Email: [email protected]
In-app chat: available 9 AM to 11 PM Jakarta time, Monday to Sunday.
Mailing address: mc888 Privacy Team, Jakarta, Indonesia.

We respond to all privacy requests within 14 days. If you are unsatisfied with our response, you may file a complaint with the Indonesian Personal Data Protection Authority (if such authority exists in your jurisdiction) or seek legal counsel.